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Estate-agency services

An agency enquiry should state whether you own, seek to buy or intend to let a property and what support is needed. Identify property type and area without publishing occupancy or security details, then agree the agent's role and authority before marketing or negotiations begin.

Service scope

A professional property-agency category for identifying whether the client needs selling, buying, letting or another transaction service. The represented party, property type and jurisdiction define the mandate; agency does not automatically include legal, surveying or financial advice.

What is normally included

  • Property-agency task classification
  • Marketing or transaction coordination under instructions
  • Matching an appropriate agency service

What is not included

  • Guaranteed sale or rental
  • Structural survey or conveyancing by default
  • Conflicted representation assumed acceptable

Typical tasks

  • Identify the client's property objective
  • Establish the represented party
  • Clarify property and jurisdiction
  • Define marketing or representation scope
  • Agree reporting and instructions

What to include in your brief

  • Selling buying or letting objective
  • Property category
  • Country and general area
  • Current transaction stage
  • Services sought

Choosing the right professional

Ask whom the agent represents, how fees arise and what is included in marketing or coordination. Confirm the term and scope of the mandate and keep valuation, legal and finance services separate unless appropriately and explicitly supplied.

Important considerations

  • Representation and commission interests may conflict
  • Marketing can disclose private property details
  • An appraisal is not a sale-price guarantee

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