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Tenancy dispute mediation — Mediator — Professionals
A tenancy mediator must identify the people authorised to discuss the matter and distinguish a practical negotiation from an urgent legal dispute. Verify the relationship, willingness to participate and any external deadlines without offering an unsupported view on possession, rent liability or statutory rights.
Service scope
Neutral discussion between people involved in a tenancy about a defined disagreement, such as communication, access, repair coordination or payment arrangements. The process does not establish property rights, decide a statutory remedy or replace an applicable tribunal or advice service.
What is normally included
- Landlord and tenant discussions
- Repair or access coordination agreements
- Exploration of practical payment or communication arrangements
What is not included
- Eviction representation
- Adjudication of a deposit claim
- Advice that a tenant must surrender legal rights
Qualification checks
- Confirm the tenancy context
- Identify all necessary participants
- Check authority of any managing agent
- Ask about notices or hearings
- Assess fairness and voluntary engagement
Quote guidance
State preparation and session fees together with any charge for reviewing the parties' selected documents. Keep legal drafting, valuation and formal adjudication outside the price unless separately commissioned through an appropriately qualified professional.
Lead risks
- A managing agent may lack settlement authority
- Formal proceedings may overtake the discussion
- Repair facts or payment histories may be disputed
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