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Tenancy dispute mediation — Mediator
A tenant or landlord may want help discussing an issue before further communication breaks down. Describe the property relationship, disputed topic and whether there is a formal notice or hearing, while keeping addresses, account details and private tenancy documents out of a public job request.
Service scope
Neutral discussion between people involved in a tenancy about a defined disagreement, such as communication, access, repair coordination or payment arrangements. The process does not establish property rights, decide a statutory remedy or replace an applicable tribunal or advice service.
What is normally included
- Landlord and tenant discussions
- Repair or access coordination agreements
- Exploration of practical payment or communication arrangements
What is not included
- Eviction representation
- Adjudication of a deposit claim
- Advice that a tenant must surrender legal rights
Typical tasks
- Identify the relevant tenancy participants
- Separate practical issues from legal questions
- Gather agreed background information privately
- Facilitate discussion of workable options
- Note agreed actions and unresolved matters
What to include in your brief
- Residential or commercial tenancy
- Roles of participants
- Broad disagreement
- Any notice or formal deadline
- Desired practical arrangement
Choosing the right professional
Look for experience with the relevant kind of tenancy and clear independence from either party. Ask when independent legal advice or another dispute route is more suitable and how any proposal will be checked before it is treated as binding.
Important considerations
- An urgent notice may require advice outside mediation
- Unequal bargaining positions can affect participation
- An agreement cannot be assumed to override mandatory protections
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