FixThatNow
Social-media management — Marketing agency — Professionals
Social-management enquiries need a sustainable content supply and explicit escalation rules. Providers should confirm who approves claims and visuals, what they may answer publicly and how access is granted, without requesting shared credentials or promising follower numbers.
Service scope
Ongoing planning, preparation, scheduling and agreed community handling for an organisation's social-media accounts. Organic publishing, paid advertising, customer support and crisis response have different responsibilities and should not be assumed to form one unlimited management service.
What is normally included
- Editorial calendar development
- Approved post production and scheduling
- Defined comment or enquiry handling
- Account reporting and handover planning
What is not included
- Purchased followers or fabricated engagement
- Guaranteed audience growth
- Unrestricted customer-service or crisis coverage
Qualification checks
- Verify account ownership and access roles
- Define content sources
- Agree approval timing
- Set moderation and escalation rules
- Separate organic work from paid campaigns
Quote guidance
Specify platforms, post formats, production effort and response coverage rather than only a post count. Identify filming, design, paid media and out-of-scope incidents separately, and state how unused or delayed client approvals affect the monthly work plan.
Lead risks
- The client may lack usable source material
- Customer support may be mistaken for moderation
- Extra platforms can multiply formatting and response work
Related services
Explore FixThatNow
Find professionals by service and location.