FixThatNow
Workplace conflict mediation — Mediator — Professionals
Workplace mediators need to separate the commissioning employer's administrative needs from the participants' discussions. Clarify who is the client for logistics, who pays, what reporting was agreed and whether existing procedures make this referral suitable before scheduling a joint meeting.
Service scope
Facilitated discussion of workplace relationships, communication difficulties or working arrangements where the participants can choose to engage. It is distinct from an employer's investigation, disciplinary decision, legal representation or a finding about disputed conduct.
What is normally included
- Discussion of working relationships
- Facilitation between colleagues or managers
- Agreed communication and follow-up arrangements
What is not included
- Determining misconduct or liability
- Replacing a required formal investigation
- Compelling an employee to settle a complaint
Qualification checks
- Establish the commissioning role
- Review conflicts and prior involvement
- Identify any parallel investigation
- Agree reporting boundaries with participants
- Check consent and safe participation
Quote guidance
Set out fees for preliminary meetings, joint work and any permitted follow-up report. Distinguish travel, additional participants and postponed sessions from the base engagement, and avoid billing descriptions that disclose individual employees' private disclosures.
Lead risks
- A manager may expect an investigative report
- Attendance can be affected by shifts or sickness
- A new formal allegation can change suitability
Related services
Explore FixThatNow
Find professionals by service and location.