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Psychological services — Professionals
Providers must qualify the requested service and client group before accepting a lead. Explain their actual professional scope, conduct suitable private intake and keep the marketplace matching process separate from clinical assessment, diagnosis or a promise of treatment.
Service scope
An enquiry for an appropriately qualified psychological professional to assess the requested service and their competence to provide it. The broad psychologist label does not by itself establish clinical registration, a particular therapy qualification or authority to diagnose across all markets.
What is normally included
- Clarification of the professional service sought
- Initial consultation or assessment within competence
- Appropriate referral and service planning
What is not included
- Diagnosis from a public enquiry
- Guaranteed treatment outcomes
- Emergency support through an ordinary marketplace booking
Qualification checks
- Verify scope and relevant registration
- Identify the requested client group
- Establish private intake arrangements
- Explain consent and confidentiality boundaries
- Confirm referral and crisis procedures
Quote guidance
State consultation, assessment, therapy and report fees separately where applicable. Explain cancellation, third-party payment and records-related charges without promising a diagnosis, treatment result or insurer reimbursement as part of the price.
Lead risks
- The enquiry may be outside the provider's speciality
- Funding expectations may not match the service
- Urgent needs may require a different access route
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