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Workplace mental-health support and coaching enquiry — Psychologist — Professionals
Providers should qualify the requested professional role before proposing a programme. Define competence, individual consent and sponsor reporting separately, and avoid presenting non-clinical coaching as treatment or using confidential support information for employment decisions.
Service scope
A request for an organisation-sponsored mental-health support service whose clinical or non-clinical role must be stated explicitly. Coaching, psychological therapy, staff education and occupational assessment are not interchangeable, and the label does not establish which service an employer may procure.
What is normally included
- Clarification of organisational support goals
- Definition of qualified professional roles
- Participation and confidentiality planning
What is not included
- Coaching presented as clinical treatment
- Employer access to private therapy content by default
- Guaranteed absence reduction or productivity gains
Qualification checks
- Clarify clinical versus coaching remit
- Verify relevant qualifications
- Agree participant consent
- Separate sponsor and individual information
- Establish referral and crisis pathways
Quote guidance
Break out brief development, group sessions, individual appointments and agreed aggregate reporting. State boundaries on support availability and avoid outcome-based promises about workforce wellbeing, retention or absence rates.
Lead risks
- The commissioner may expect clinical treatment from a coaching budget
- Employees may distrust reporting arrangements
- A service may exceed the provider's regulated scope
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