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Mediation of shared-property and management disputes — Mediator — Professionals
Provide voluntary mediation for identified parties, not adjudication or blanket representation of owners. Establish participation, conflicts, authority and the agreed issues before arranging sessions.
Service scope
Voluntary mediation of a defined dispute involving shared-property owners, residents, a management body or a managing business. The mediator identifies the participating parties, consent and authority to agree outcomes; mediation is not an adjudication of ownership or legal liability.
What is normally included
- Establish participating parties and the mediation scope
- Facilitate voluntary discussion of the defined issues
- Record agreed outcomes within participant authority
What is not included
- No binding decision for non-participants
- Assuming a manager can bind all owners
- Adjudicating ownership or service-charge liability
- Substituting for a legally required decision process
Qualification checks
- Confirm the disputing parties
- Confirm the voluntary participation and authority
- Confirm the issues and desired process
- Check that participation is voluntary and that the mediator can act impartially
- Confirm which outcomes need separate legal advice or approval by people outside the mediation
Quote guidance
Separate initial preparation, sessions and outcome documentation. State participant and time assumptions and any separate legal-advice needs.
Lead risks
- Non-participants are not represented merely because a manager attends
- Conflicting expectations about the mediator role can undermine the process
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