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Energy-certificate reassessment advice — Energy performance certificate adviser — Professionals
These leads require careful separation of assessment interpretation, factual dispute and reassessment. Providers should explain the available routes using the relevant scheme and avoid promising a target label based only on a customer's account of improvements.
Service scope
Advice on whether and how to obtain a new energy assessment following building changes, missing documentation or concerns about an existing result. An evidence review, a complaint about an assessment and a new certificate commission are distinct processes and should not be treated as automatic rating upgrades.
What is normally included
- Review of existing assessment information
- Identification of relevant changes and evidence
- Scoping of a new assessment or clarification request
What is not included
- A guaranteed higher rating
- Alteration of an existing result without the relevant assessment process
Qualification checks
- Identify the original assessment
- Review evidence of changes
- Clarify the disputed point
- Confirm applicable review process
- Scope a new survey only where appropriate
Quote guidance
Separate document review from a new inspection and certificate. Record what advice is included and whether further work depends on obtaining evidence, rather than presenting reassessment as a guaranteed rating-improvement service.
Lead risks
- Clients may seek a target score rather than an evidence-based result
- Previous survey information may be inaccessible
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