FixThatNow
Tile repair — Tiler
Photograph the damaged area and the surrounding surface, and describe whether tiles are chipped, loose, cracked or leaking. Explain when the damage appeared and whether spare tiles exist. Ask whether a limited repair is sensible before requesting a cosmetic fix for an unknown cause.
Service scope
Local repair intended to retain as much of an existing tiled surface as practical, following assessment of the defect and background. Chipped pieces, loose tiles and damaged joints are distinguished from wider system failure, and a cosmetic repair is not presented as a cure for movement or water ingress.
What is normally included
- Assessment of local tile or joint damage
- Specified limited repairs
- Advice on repair versus replacement boundaries
What is not included
- Guaranteed invisible matching
- Concealing active substrate movement or waterproofing failure
Typical tasks
- Inspect the reported tile defect
- Review surrounding tiles and joints
- Identify signs requiring wider investigation
- Carry out the agreed local repair
- Record remaining matching or system limitations
What to include in your brief
- Damage photographs
- Affected tile count or area
- Tile material and age if known
- History of movement or water entry
- Spare-tile availability
Choosing the right professional
Choose a provider who distinguishes surface damage from a failing installation. Ask what the repair can achieve visually, whether surrounding tiles may be affected and when replacement or background investigation would be more appropriate.
Important considerations
- Local cracks may reflect movement beneath the tiles
- A matching tile or joint colour may no longer be available
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