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Invoice processing — Bookkeeper — Professionals
Providers should agree the processing stages and approval owners before receiving invoice access. Preserve an exception trail, avoid unauthorised changes to payment details and distinguish routine handling from assurance over every supplier or transaction.
Service scope
Administrative processing of sales or purchase invoices under an agreed workflow, including capture, matching and exception handling where scoped. Processing is distinct from approval to pay, confirmation of supplier legitimacy or unrestricted access to the customer's banking systems.
What is normally included
- Invoice capture and entry
- Matching to agreed supporting records
- Exception and approval-queue administration
What is not included
- Unauthorised payment execution
- Guaranteed fraud detection
- Changing supplier bank details without the agreed verification process
Qualification checks
- Define invoice types and volume
- Confirm system access limits
- Identify matching evidence
- Agree exception handling
- Separate posting, approval and payment roles
Quote guidance
Price capture, matching and exception handling according to volume and complexity. State whether sales invoicing, supplier queries or backlog work are included, and separate payment administration rather than hiding it inside a per-invoice processing fee.
Lead risks
- Invoices may arrive in inconsistent formats
- Approval bottlenecks can sit outside the provider's control
- The backlog may contain unresolved disputes
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